FAQ

Poznaj nowe rowery i odświeżoną aplikację WRM

Nowy sezon, nowy system! Wrocławski Rower Miejski wraca w nowoczesnej odsłonie – jeszcze lepszy, wygodniejszy i dostępny w całej aglomeracji.

Wypożycz rower w aplikacji
w kilka sekund

Wybierz rower z mapy, wpisz jego numer lub zeskanuj kod QR.  Gotowe – możesz ruszać!

Podłącz kartę płatniczą

Aby wypożyczać rowery WRM, musisz mieć aktywne konto. Bez tego nie rozpoczniesz przejazdu.

Zwracaj rower przy stojaku
na stacji WRM

Zwrot na stacji WRM jest bezpłatny.  W innych przypadkach może zostać naliczona opłata dodatkowa.

Zrób postój bez
kończenia przejazdu

W aplikacji WRM możesz włączyć postój, a następnie zablokować tylne koło – rower będzie bezpieczny, a przejazd nadal aktywny. To idealne rozwiązanie na zakupy czy kawę. 

Zaloguj się i ruszaj na rower

Załóż konto, podłącz kartę i korzystaj z rowerów WRM w całej aglomeracji – szybko, wygodnie i ekologicznie.

Discover the new bikes and refreshed WRM app

New season, new system!
Wrocławski Rower Miejski returns in a modern version
– better, more convenient, and available across the whole metropolitan area.

Rent a bike in just seconds with the app

Select a bike from the map, enter its number or scan the QR code. Done
– you're ready to ride!

Connect your payment card

To rent WRM bikes, you need to have an active account. Without it, you won't be able to start a ride.

Return the bike at the
rack at the WRM station

Returning the bike at the WRM station is free of charge. In other cases, an additional fee may apply.

Make a parking without ending the ride

In the WRM app, you can activate
a parking session then lock the rear wheel - the bike will be safe while the ride remains active. This is the perfect solution for shopping or grabbing a coffee.

Log in and start riding

Create an account, link your card, and use WRM bikes across the entire metropolitan area – fast, convenient, and eco-friendly.

Entdecke die neuen Fahrräder und die überarbeitete WRM-App

Neue Saison, neues System!
Das Wrocławski Rower Miejski (WRM) ist zurück – moderner, komfortabler und in der ganzen Metropolregion verfügbar.

Leihe ein Fahrrad in wenigen Sekunden über die App

Wähle ein Fahrrad auf der Karte, gib die Nummer ein oder scanne den QR-Code. Fertig – los geht’s!

Zahlungskarte verbinden

Um WRM-Fahrräder auszuleihen, musst du ein aktives Konto haben. Ohne dieses kannst du keine Fahrt starten.

Geben Sie das Fahrrad am Ständer an der WRM-Station zurück

Die Rückgabe des Fahrrads an der WRM-Station ist kostenlos. In anderen Fällen kann eine zusätzliche Gebühr anfallen.

Machen Sie eine Fahrpause, ohne die Fahrt zu beenden

In der WRM-App kannst du eine Fahrpause aktivieren und anschließend das Hinterrad sperren – das Fahrrad ist sicher, aber die Fahrt bleibt weiterhin aktiv. Die ideale Lösung für einen kurzen Halt, z. B. zum Einkaufen oder für eine Kaffeepause.

Melden Sie sich an und starten Sie Ihre Fahrt

Erstellen Sie ein Konto, verknüpfen Sie Ihre Karte und nutzen Sie die WRM-Fahrräder in der gesamten Metropolregion – schnell, bequem und umweltfreundlich.

Познайомтесь із новими велосипедами та оновленим застосунком WRM

Новий сезон – нова система!
Wrocławski Rower Miejski повертається в сучасному вигляді – ще зручніший, кращий і доступний y всій агломерації.

Орендуйте велосипед у застосунку за кілька секунд

Оберіть велосипед на мапі, введіть його номер або відскануйте QR-код. Готово – можна їхати!

Підключіть платіжну картку

Щоб орендувати велосипеди WRM, потрібно мати активний обліковий запис. Без нього Bи не зможете розпочати поїздку.

Поверніть велосипед біля стійки на станції WRM

Повернення велосипеда на станції WRM безкоштовне. В інших випадках може бути нарахована додаткова плата.

Зробіть зупинку, не завершуючи поїздку

У застосунку WRM Bи можете активувати зупинку, а потім заблокувати заднє колесо – велосипед буде в безпеці, але поїздка залишатиметься активною. Це ідеальне рішення для покупок або кави.

Увійдіть у систему та вирушайте на велосипеді

Створіть обліковий запис, підключіть карту та користуйтеся велосипедами WRM y всій агломерації – швидко, зручно та екологічно.

Yes, if they are above 13 years of age and their parent or legal guardian consented to that. One ought to indicate their telephone number when registering, which the minor will be using as well as his or her PESEL number. The remaining data should belong to the parent or legal guardian. Consent should be scanned and sent electronically/in paper form to the address of the Operator. Sample consent form is available in the tab “Terms of Service”.

In order to rent a bike you need to fill out the registration form by means of the WRM application or on the website. Then, accept the Terms of Service and integrate a credit or debit card with your bike account. After registration you will obtain an email containing a verification link which confirms your user data – clicking on it will cause account activation. From that moment onwards bike rentals will be available.

To add your credit or debit card and enjoy the convenience of automatic payments, log in through the mobile application or website. Then go to "Wallet" and select the option "Add payment card". After selecting this option, we will redirect you to a secure payment gateway page where you can enter your card details, such as the card number, expiration date, and CVC code. Once you've entered the information, simply click the "Pay" button. Your card will be verified by charging a verification amount of 1 PLN as a prepayment for rentals. Done!

Remember to keep the email confirmation of adding the payment card to your WRM account.

You may reserve a bike via the application or website. Select the type of bike you wish to reserve, one of five dedicated stations and time of rental (full hours only). You can make a reservation of a different station than a dedicated one by contacting the Customer Centre, open 24/7 at 71 738 11 11.

Remember! Reservation and delivery of a bike to an indicated station is subject to additional fee.

Fees for reservation and delivery of bikes

Place of delivery	Dedicated station	Dedicated station	Other than dedicated station	Other than dedicated station
Place of return	Dedicated station	Other than dedicated station	Dedicated station	Other than dedicated station
Non-standard bike	15 PLN	100 PLN	100 PLN	200 PLN

Standstill is calculated into the Duration of Rental which differs depending on the type of bike. If you exceed the limit, your account will be charged with a fee in accordance with the below table.

Type of Bike	Standard Rental Duration	Possibility of extending the Duration of Rental	Maximum Rental Duration	Fee for exceeding the Maximum Duration of Rental
Children Bike	48 hours	none	48 hours	PLN 350
E-Bike	12 hours	none	12 hours	PLN 300
Handbike	48 hours	by 24 hours	72 hours	PLN 500
Standard	12 hours	none	12 hours	PLN 300
Tandem	48 hours	By 24 hours	72 hours	PLN 500
Cargo	48 hours	By 24 hours	72 hours	PLN 500

Return the rented, non-standard bike at one of the non-standard stations.

Standard bike and E-bike may be returned at each station or in another place of your choice in the functional area of WRM. Do not leave the bike in hardly accessible places, such as closed estates or private properties, areas in vicinity of water reservoirs, river shores etc. Remember! Return of a bike outside of the station will be subject to additional fees.

Leaving a Standard Bike outside of the WRM station (Paid Return)	7 PLN
Returning a non-standard bike to a dedicated station and collecting it from a dedicated station	15 PLN
Returning a non-standard bike to the dedicated station and collecting it from a non-dedicated station or returning a non-standard bike to a non-dedicated station and collecting it from a dedicated station	100 PLN
Returning a non-standard bike to a non-dedicated station and collecting it from a non-dedicated station.	200 PLN

Above all, from the WRM station. Standard bikes may be rented also outside of it. You may check whether a given bike is available by scanning its QR code. The location of WRM stations and positions of the free-standing bikes may be found on the website, within the “Map of stations” tab as well as in the mobile application. Have you rented a bike outside of the station? Return the bike to the station and we will top up your account with a bonus of 3 PLN.

Would you like to rent a WRM bike?

Standard bikes or E-bikes may be rented from the station or outside of the station. Non-standard bikes will be delivered by us to the station subject to prior reservation.

You will rent a bike the fastest by using our mobile application. For this purpose, approach the selected bike and scan the QR code placed on the given bike via the application. You may rent a standard bike or E-bike also by means of a RFID proximity card, previously paired-up with your account. All it takes is to connect the RFID card with a reader, located on the rack of the selected bike.

Rental commences at the time of automatic opening of o-lock blockade. Upon releasing the blockade you will hear a distinctive sound.

In case of lack of possibility of using the above indicated methods of rental, you may contact the Customer Service Office which is open 24/7 at 71 738 11 11.

FAQ